From the Library right now: Are You There Vodka? It's Me, Chelsea - Chelsea Handler
On the Zen: Drums of Autumn - Diana Gabaldon
I'm just killing time until I've got my Creative Zen reloaded -- no iPod for me. My Zen only has 4GB of storage, which IS woefully inadequate -- but an iPod was not an option because you can't use it for audiobooks from the library. And i am a total audiobook junkie.
Here's a quick customer service story about Creative -- http://www.creative.com/:
I bought a $34 DC charger for my Zen V Plus. The thing has a fat transformer socket plug, a long cord -- and at the end of the cord, a little 2" piece that's a USB2 plug on one end (that goes into the Zen) and a proprietary plug that connects to the cord on the other.
Well, the USB2 end snapped off, rendering the gizmo useless. So I contacted Creative, eventually ending up talking to a guy I figured was in India (from his accent). I explained the issue, and asked if they could just sell me the little 2" plug, not an entire new $34 unit.
The guy goes, "I know exactly what piece you mean -- but my inventory check shows that we do not have this piece in stock. However, I have an extra one of these plugs at home that I am not using. Can you please hold -- I am going to ask my supervisor if it's okay for me to just send this to you."
Okay... now I'm a little speechless. Sure enough, the supe says yes, and three days later, a receive a handwritten envelope, sent First Class Mail, postmarked in Kansas, with my FREE part inside and a little note on a Post-It -- "we appreciate your business."
Guess you could say I'm now a totally loyal Creative customer. Because of great customer service.
